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Privacy Policy

Effective Date: Sunday, 10 August 2025
Company Name: Diverse Sports Division (Pty) Ltd t/a Diverse Travel & Events
Website: www.visitdiverse.com

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1. Introduction

This Privacy Policy is governed by South African law. The Protection of Personal Information Act, also known as POPIA or POPI Act, is South African legislation aimed at protecting individuals' personal information. It outlines conditions for the lawful processing of personal data and regulates its flow both within South Africa and internationally. Essentially, POPIA aims to promote the protection of personal information held by both public and private bodies, ensuring data security and privacy.

At Diverse Travel & Events a Diverse Sports Division (Pty) Ltd, we (including our directors, employees and agents) respect your privacy and are committed to protecting your personal information.  This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you use our travel and event agency services, website, and communication channels.

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2. Information We Collect

We may collect the following types of information:

  • Personal Identification: Name, contact number, email address, postal address, ID/passport details.

  • Travel & Event Details: Booking history, destination preferences, special requests.

  • Payment Information: Billing address, payment method details (processed via secure payment gateways).

  • Technical Information: IP address, browser type, device information, cookies (for website functionality).

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How do we collect personal information?

  • Active interaction: You directly provide us with most of the personal information.

  • Communication channels: Via email, meetings, social media texts and phone calls.

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3. How We Use Your Information

We use your information to:

  • Process and confirm bookings.

  • Communicate booking details, updates, and promotional offers (if you opt in).

  • Customize your travel or event experience.

  • Respond to customer service requests and inquiries.

  • Improve our services, website, and customer experience.

  • Comply with legal and regulatory requirements.

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4. Sharing Your Information

We may share your information with:

  • Travel & Event Partners: Airlines, hotels, transport providers, tour operators — only as necessary to complete your booking.

  • Service Providers: Payment processors, IT support, marketing agencies (bound by confidentiality).

  • Legal Authorities: When required by law or to protect our rights.

We do not sell, trade, rent or disclose your personal information to third parties, whether for commercial gain or otherwise, other than with your permission or in accordance with this Privacy Policy.

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5. Acknowledgement Agreement 

By booking travel or events services through us, you enter into two agreements:​

  • The first is this agreement, between you and us, contained in the booking terms.

  • The second is the agreement you conclude with the supplier of your travel or event service for which we act as agent, who all have their own terms and conditions applicable to your travel (the third-party service provider agreement). 

  • When you accept these booking terms, you also accept and agree to be bound by the third-party service provider agreement. 

 

We provide travel & events related services to third party service providers.

  • When you make a booking, inquiry or purchase from us, you acknowledge and agree that we act only as agent for the third-party service provider, which is solely responsible to provide you with the travel or event service which you have booked. 

  • By booking a travel or events with us or by purchasing, signing or electronically accepting the booking terms, you will be deemed to have read, understood and agree to be bound by the booking terms as well as the applicable third-party service provider agreement(s).

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6. Data Storage & Security

  • We use secure systems and encryption to protect your information.

  • Data is retained only as long as necessary for business and legal purposes.

  • Access to personal data is restricted to authorized staff only.

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7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your information (subject to legal obligations).

  • Withdraw consent for marketing communications at any time. 

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8. Cookies & Tracking

Our website uses cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some features may not work properly.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”

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10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

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Diverse Travel & Events a Diverse Sports Division (Pty) Ltd
286 Kennedy Road, Clare Estate, Durban, KZN 4091
Email: diversesportsdiv@gmail.com
Phone: +27 (0) 63 075 8914

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